Refund Policy

Policy Overview & General Rules
This refund policy applies to all orders purchased through our official independent station, uniformly taking US dollars as the only settlement and refund currency, and all refund standards, calculation rules and fund settlement processes are implemented in accordance with US dollar unit standards. In order to protect the legitimate shopping rights and interests of every user, we have formulated a standardized and transparent 60-day return and refund service rule. All users who complete order payment on our platform can enjoy a 60-day return and refund protection period starting from the date when the user successfully receives the goods. This policy is applicable to all conventional products sold on the site including deodorants, disinfectants, and daily cleaning supplies, covering all shopping scenarios of individual consumer users, ensuring that every user has sufficient time to experience and verify the product effect after purchase, and effectively solving the shopping concerns caused by product inadaptability, effect dissatisfaction and other problems. All refund processes are standardized, open and transparent, with hidden charges and arbitrary deduction behaviors prohibited, so that every user can enjoy a worry-free shopping and after-sales experience.
60-Day Return Eligibility & Applicable Conditions
Within 60 days after the user signs for and receives the product, if the user is not satisfied with the product effect, encounters product quality problems, receives wrong goods or missing goods, or has other legitimate shopping problems, they can initiate a return and refund application to our customer service team. For products that are unused, unopened, intact in outer packaging, and free from man-made damage, users can enjoy full refund return service; for products that have been partially opened and used but have obvious quality problems or do not match the product description, we also support legitimate return and refund applications after verification. The 60-day return period fully considers the daily use cycle of household cleaning products, providing users with enough time for trial use and inspection, avoiding the problem that users cannot protect their rights due to the short protection cycle. It should be clarified that the return rule is only applicable to normal consumer use scenarios, and does not support malicious return applications such as bulk resale, intentional damage to products, and repeated fraudulent returns. All return applications need to be initiated through the official customer service channel of the website, and users need to truthfully feedback the product problems and provide corresponding picture or video proof materials to facilitate the rapid review and processing of the team.
Refund Processing Cycle & Standard Rules
After the user’s returned goods are successfully returned to the designated warehouse and pass the professional inspection and verification of our team, we will complete the refund operation within 5 to 10 working days. All refund funds will be returned to the original payment account used by the user when placing the order, and the refund amount will be calculated in strict accordance with the US dollar standard. For orders that meet the full refund conditions, we will fully refund the user’s actual payment amount without any deduction; for partial return scenarios or special order scenarios, the refund amount will be calculated fairly according to the actual consumption situation of the user. The 5-10 working days refund cycle is the fixed processing cycle formulated by our platform, excluding statutory holidays and official rest days, which ensures the stability and standardization of fund settlement. We strictly abide by the refund time limit rules, and there will be no indefinite delay or unreasonable refusal of refund. After the refund is completed, the system will automatically generate a refund record, and users can check the fund arrival status through the official payment channel. We always adhere to the fair and just refund principle, fully protect the legitimate rights and interests of consumers, and ensure that every legitimate refund application can be efficiently processed and completed within the specified time.
Special Situation Explanation & User Notes
In order to ensure the standardized implementation of the refund policy, users need to pay attention to the relevant rules of special scenarios. If the product damage is caused by the user’s personal improper storage, artificial damage, private disassembly and other human factors after receiving the goods, it does not meet the conditions for free return and full refund; if the product is damaged or missing due to logistics transportation problems, we will verify the situation and provide free return, exchange or full refund service for users. For orders that have enjoyed platform preferential activities, the refund amount will be calculated according to the actual preferential payment amount of the user, and no original price settlement will be conducted. All return and refund applications must be initiated within the valid 60-day period, and overdue applications will not be accepted in accordance with the policy rules. We will actively cooperate with users to solve all legitimate after-sales problems, adhere to the user-oriented service principle, strictly implement the 60-day return and 5-10 day refund rules, take US dollars as the unified settlement currency throughout the process, and provide every user with transparent, standardized and reassuring after-sales refund protection.

Â